Spoilers’ Policy for Returns and Exchange
Return Policy
If your product is damaged in any way, we will rapidly retrieve the damaged or defective spoiler from you, and send you a replacement. You must first call us immediately at 817-919-2371, and DO NOT ATTEMPT TO INSTALL THE SPOILER, if it has been damaged or is defective.
For customers who wish to return a spoiler for a non-warranty related reason, you must do so in the following manner:
Customer must call RMA Department at 817-919-2371 in order to be issued an RMA Number. Spoilers shipped without a clearly marked RMA# will be refused upon delivery. Customer is responsible for shipping the item to our factory address:
Car Parts 123
1527 W ST HWY 114 Suite 500 #156
Grapevine, TX 76051
Spoiler must be in its original packaging, with all original components, and with a clearly visible RMA #. IMPORTANT: Be careful to package the spoiler exactly as you received it. If the spoiler is damaged when it arrives at our facility, the shipper is responsible for damages. MAKE SURE to fully insure the spoiler for the amount you paid for it. We also recommend that you keep the tracking number associated with your shipment for reference purposes.
Our RMA department will conduct an inspection on the spoiler within 48 business hours. If the spoiler is determined to be intact and unused, we will refund you the full value of the unpainted spoiler, minus a 20% restocking fee. If you paid via check or cash, a refund check will be mailed within 7 business days. The restocking fee is accessed to recover costs such as credit card fees (5-8% of invoice amount, boxes, and packaging that cannot be reused) If any original hardware is missing, an additional $20 will be deducted from the refund amount.
IMPORTANT: The cost of painting is non-refundable due to the costs incurred while painting.
Returns received prior than 30 days of the purchase are subject to a restocking charge of 25%. Any merchandise held over 30 days may not be returned unless there are defects in materials or workmanship.
Please feel free to call us directly with any questions you may have. | 
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